MP 15 Sport III serious FTF

Well…. I’m not familiar with AR platforms, this is my first one. I am however familiar with guns and half step trouble shooting fundamentals from my time in the military.

Fact- the gun will not cycle properly with more than ten rounds in the mag, multiple mags and type of 223 and 556 tried

Fact- 3 different full mags gently inserted and checked for proper seating with bolt locked back, bolt simply let forward by releasing bolt stop via button. All cartridges damaged.

I paused at even replying because all due respect was not given.
 
OK, given your summary, apologies. Now then, type up a concise detailed version like you just posted, include photos of the cartridges in the magazines and send that to S&W customer service. You might get better results via snail mail. I'm not familiar with the S&W test fire protocol, they may just have a collection of mags with 3-5 rounds (so they can verify bolt lock back) for their function firing and if that's what they do, it wouldn't show the issue back at the factory. Do mention that it's been back previously and the issue remains.

Recoil spring/bolt velocity issue?

The body damage on the cartridges is much similar to over filled mags that have been jammed into the bolt.
 
Thank you, I have done just as mentioned and have also ask my gun shop to advocate for me and back the product they recommend through their S&W rep. Apparently is still up in the air. I’ve been polite throughout the process and hope I’ve taken the right route.
 
Copperthehound said:
That would be my guess, still going back and forth with S&W and my gun shop. Pretty frustrating!
Click to expand...

I sent a defective very early production example E Series 1911TA back to S&W 3 times (at their expense) without having the multiple problems resolved.

After not still receiving a working pistol and having become tired of being advised to shoot another 500 rounds through the gun, I mailed a respectful letter, along with photos, directly to James Debney who was the President of Smith and Wesson at the time.

As a result, I soon recieved a brand new replacement pistol which I'm still enjoying to this day.

The customer service representative I was previously dealing with was "upset".

Tough.
 
As mentioned previously, Big Dogs don't like having deal with little dog problems. Besides someone has to be totaling up the cost of all these machinations have generated. All of which goes into cost of quality, which is an expense and negatively impacts the bottomline and bonuses/stock prices. Big Dogs don't like that. I am somewhat surprised that these multiple QC problems/expenses haven't resulted in more aggressive problem resolutions. Glad to hear that the Big Dog did the right thing.
 
Well, one of the problems is that we talk to customer service reps. Ghu only knows what they transmit to the techs who actually have to evaluate the item in question and fix it. It does help to get a boiled down exact description of the issue in question and the circumstances in which it occurs. If you find a good service writer at your local car repair place, make sure you get their card/remember their name and treasure them.

Example: back in the last century when I worked on a lot of 1911s (Colt "quality" was really bad), a guy was trash talking about the reliability & sight package I'd done on his pistol. So, I tracked him down at a match, got his gun and all his magazines-after telling him if he had a problem, the way to solve it was to talk to ME. At the next match, I called him over (had a lot of onlookers) and fixed his problem by smashing all but one-the one that came with the gun- of his $3 magazines with a hammer. The gun ran just fine with good mags. The mags don't appear to be the problem here. BTW, the crowd loved the "fix".
 
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Copperthehound said:
Well, my shop did me a huge solid and swapped out my rifle for another one. They were having a tough time dealing with S&W warranty department too and took the burden on. Support your local brick and mortar, take care of them and they’ll do the same!
Click to expand...


That's a great shop. You should name them so others in your area will know who they can trust.
 
NW Armory in Portland OR. I will say that they do not have a return policy. I did send it back to S&W once for repair that ultimately did not get fixed. In the end, they chose the customer first and took great care of me!
 
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